Kick Rocks Consulting · Via Sebeto 13, 80142 Napoli NA, Italy
Kick Rocks Consulting is committed to delivering work that meets the professional standards described in our proposals. If deliverables do not meet the agreed specifications, we will revise them at no additional cost within the revision allowance of your plan.
Full refund: If we are unable to begin or complete the engagement; if we miss the agreed deadline and you no longer need the deliverables (provided the delay was not caused by client-side factors). Partial refund: If deliverables require revisions significantly beyond the original scope, we may offer a partial refund proportional to the shortfall. No refund: If you change your mind after delivery of completed work; if business results differ from expectations (consulting outcomes depend on many factors beyond our control); or if you request changes outside the original scope without prior agreement.
Email hello@kickrocksconsulting.com with subject "Refund Request" within 14 calendar days of delivery. Include: order number, specific issue, and supporting details. We respond within 2 business days.
Refunds via Stripe to the original payment method. Processing: 5-10 business days. For invoiced clients: credit note within 5 business days. IVA adjustments handled per D.P.R. 633/1972, Art. 26.
Before work begins: full refund. After work begins: refund minus value of work completed. Long-term engagements: 30-day notice period; fees for the notice period are non-refundable.
Consumers (per Codice del Consumo, D.lgs. 206/2005) have a 14-day withdrawal right for services not yet begun. Once performance begins with your express consent (Art. 59(a)), the withdrawal right is waived for services already provided. For digital content delivered electronically, the withdrawal right is waived upon delivery with your prior consent (Art. 59(o)).
If we disagree about deliverable quality, we will engage an independent third-party assessor agreed by both parties. The cost is borne by the party whose position is not supported. EU ODR platform: ec.europa.eu/odr.
Neither party is liable for failure or delay caused by circumstances beyond reasonable control (Art. 1218 Codice Civile), including but not limited to: natural disasters, pandemics, government actions, infrastructure failures, or internet outages.
Last updated: March 2026.
Online · Naples